1. What is JesusCity.me?
- JesusCity.me is a custom apparel store that features a unique design. We offer high-quality, personalized clothing with a focus on spreading positive messages through our exclusive design.
2. How can I place an order?
- To place an order, simply select your preferred size and proceed through our checkout process. Make sure to review all details before completing your purchase, as all items are custom-made to your specifications.
3. What should I do if I ordered the wrong size?
- If you receive an item in the wrong size, you may request for the correct size. Contact our customer support within 7 days of receiving your order to start the return and exchange process. Please note that you are responsible for the return shipping cost.
4. Can I return an item if I change my mind?
- Unfortunately, we do not accept returns for items if you change your mind. All sales are final, except for exchanges due to incorrect sizing. Please ensure that you select the correct size before placing your order.
5. How can I check the status of my order?
- Once your order has shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment.
6. What are your shipping options and costs?
- We offer standard and expedited shipping options. Shipping costs are calculated based on the shipping method chosen and your delivery location. The total shipping cost will be displayed at checkout.
7. Do you ship internationally?
- Currently, we only ship within [Specify Country or Region]. We do not offer international shipping at this time.
8. What if my item arrives damaged?
- If your item arrives damaged, please contact our customer support immediately. We will ship another item out once we receive the damaged item.
9. How can I contact customer support?
- For any questions or assistance, please contact our customer support team at jesuscity777@gmail.com. We are here to help and ensure you have a positive experience with JesusCity.me.
10. Can I customize the design or add text to the apparel?
- At this time, we offer a single custom design with no additional customization options. Our focus is on providing high-quality apparel featuring this unique design.
11. How do I know which size to choose?
- We provide a detailed size chart on our website to help you choose the correct size. Please refer to this chart and compare it with your measurements to select the best fit. If you have any questions about sizing, feel free to contact our customer support for assistance.
12. Can I modify or cancel my order after it has been placed?
- Once an order is placed, it is processed immediately to ensure timely fulfillment. Unfortunately, we cannot modify or cancel orders once they are in process. Please review your order carefully before submitting it.
13. What materials are used in your apparel?
- Our apparel is made from high-quality, comfortable fabrics. Specific materials used are listed on each product page. If you have any questions about the fabric or care instructions, please check the product details or contact us for more information.
14. Do you offer gift cards or promotional codes?
- At this time, we do not offer gift cards or promotional codes. Keep an eye on our website and social media for any future promotions or special offers.
15. How long does shipping take?
- Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while expedited options may arrive sooner. Please note that these are estimated delivery times and not guaranteed.
16. What should I do if I received the wrong item?
- If you receive the wrong item, please contact our customer support immediately. We will assist you in resolving the issue and ensure that the correct item is sent to you. Be sure to include your order number and details about the discrepancy.
17. Is my personal information secure on your site?
- Yes, we take the security of your personal information very seriously. Our website uses secure encryption methods to protect your data during transactions.
18. Do you offer bulk or wholesale orders?
- Currently, we do not offer bulk or wholesale ordering options. We focus on individual custom orders to ensure quality and attention to detail for each item.
19. What if I have a problem with my order?
- If you encounter any issues with your order, such as defects or discrepancies, please contact our customer support team as soon as possible. We are committed to resolving any issues and ensuring your satisfaction.
20. How can I stay updated on new products or promotions?
- To stay updated on new products, promotions, and other news, consider sending us an email and we will notify you of our new arrival.